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Home » Complaints

Complaints Procedure

If you should have a complaint, we would like to ask you to fill in the form below. You will receive a response as soon as possible and we will do our best to solve your complaint satisfactorily.

It may sometimes happen that things do not go quite as planned. We advise you to first report any complaints to us by sending an e-mail to klachtenregeling@wasaaabi.nl.

If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

As of February 15th, 2016, it is also possible for consumers in the EU to report complaints through the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint through the platform of the European Union.