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FAQ

CAN I CHECK THE STATUS OF MY ORDER?

Yes, that is possible. Your order will be delivered through PostNL You will receive a track & trace code.

 

CAN I IRON OVER THE PRINT?

We recommend to iron the clothes inside out.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO BE PROCESSED?

We process your order directly. If you order before 4 p.m. on a workday, the order will be sent on the same day with PostNL and you will receive the article within 72 hours at the address you specified (within the Netherlands).

 

WANT TO KNOW WHEN AN ITEM IS BACK IN STOCK?

Send us a message and we will let you know immediately when the item you want is back in stock. You can do this through the contact form or e-mail, but the quickest way to get an answer is to slide into our direct message on our Instagram page.

 

 

IF I PUT AN ITEM IN MY SHOPPING CART, DOES THAT MEAN I HAVE RESERVED IT?

No, the items in the shopping cart are not reserved. The moment the order is completed and paid for, you have reserved your item.

 

I PLACED AN ORDER, BUT DID NOT RECEIVE A CONFIRMATION E-MAIL NOR ANY ORDER INFORMATION. WHAT SHOULD I DO?

If you have placed an order, you will receive a confirmation e-mail with a summary of the order. Sometimes it takes a bit longer because of workload. If you have not received a confirmation e-mail within 2 hours, please message us directly on our Instagram page. Or go to our contact page where you can find the contact form and our e-mail address.

CAN I RETURN MY ARTICLE?

Yes, that is possible. IMPORTANT: The items must be in original condition. Follow the instructions in the returns portal. Send the items back within 14 days of receipt. For more information go to our returns page. 

 

 

DO I HAVE TO PAY SHIPPING COSTS IF I RETURN SOMETHING?

Yes, but the shipping costs you incurred when purchasing the item will be refunded along with the purchase price.

 

If your question is not listed, please check our general terms and conditions. If you cannot find the answer, please send a DM or fill in the contact form.