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Home » Returns

Returns

How can you Return your Order?

Please note that the tag is still attached and the garment has not been worn or washed. You can return your order within 14 days. You can exchange an item or get your money back. The full amount including the shipping costs will then be refunded. The costs for the return shipment will be for you

 

Returning your Item

Click the link below and follow the steps in our returns portal. The return costs are €5.95,-

https://wasaaabi.shipping-portal.com/rp/  

Should there be any problems with the return, please do not hesitate to send a message to retour@wasaaabi.nl or direct message us on Instagram. We will then help you step by step

 

Return Policy

If you are not satisfied with your item(s), you can return them without giving a reason. You have 14 days to return items from the day you received your order.

We will keep you updated on the shipment and you will receive a track and trace code for your package. The easiest way is to send all your returned items in one parcel so that your return is processed as soon as possible. The items you send back must be in brand new condition. A returned item must not be damaged, dirty, washed, altered or worn (except to fit the item) and any labels or tags must be intact.

The right of withdrawal is not limited by the return requirements.

 

Right of Withdrawal

You have the legal right to return a product within 14 days of receipt without giving any reason. After this notification you have another 14 days to actually return the product.

If you exercise the right of withdrawal, we (Wasaaabi) must refund the full order amount including shipping costs within 14 days after the return notification.

The costs you incur with the return shipment are for you.

The right of withdrawal applies to all products which you can buy at our web address www.wasaaabi.nl

 

More Information

For more information on returns, please see Article 6 in our General Terms and Conditions.

 

Late Returns

You can return your item within 14 days of receiving your order. Should we owe you any money, it will be credited to your bank account within 14 days. We may delay the refund/return until we have received the product(s) or the proof that the product(s) are on their way.

 

Fawlty Goods

Goods are considered faulty if they are received damaged, or if a manufacturing defect occurs within one month of purchase. If your wasaaabi! product is damaged from any other cause, it will not be classified as fawlty. If you wish to exchange your item, please note that we can only replace it with the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.